Whilst your pet is in my care, its health & welfare is my primary concern. It will
only ever be groomed according to its tolerance of the process. If your pet is fearful
of any of the procedures employed in pet grooming, a workaround or alternative will
be employed. Occasionally during grooming a pre-existing medical condition may be
discovered which you may not have been aware of. I will notify you of this so that
you can seek veterinary advice. Although extremely unlikely, accidents can happen
during grooming. In the event of an incident or serious medical issue arising during
your pet's groom you authorise me to seek emergency veterinary treatment.
At Wags to Washes, we keep detailed client records to help provide a service tailored
to you & your pet/s. Please advise me of any changes so that I can update your pet's
record. All your data is confidential. It will not be disclosed to or shared with
any 3rd party.
Please be punctual. I work by appointment only. The appointment slot allocated for
your pet's groom has been booked at your request exclusively. I do not double book
appointments; a no-show is lost income. I also offer a free Appointment reminder;
by text, email or phone. Just tell me your preference. Most grooms take between
1.5 - 3 hours or more depending on the size and temperament of the dog, and its coat
condition. I will either give you a pre-arranged time for collection, or will telephone
you when your dog is ready. Please phone me if you are running late. I understand
that from time to time unforeseen circumstances may arise. However, collection later
than 20 minutes after the scheduled time will incur a dog sitting fee.
CANCELLING YOUR DOG’S APPOINTMENT
A 24-hour cancellation notice is required for all appointments. If Wags to Washes
does not receive minimum 24-hour notice, a re-booking fee will be applied. (Family
emergencies will be considered).
NEGLECTED & MATTED COATS
In the event that your pet's coat needs to be clipped down to release it from matting
or coat neglect, Wags to Washes will not be liable for any post-grooming effects
of this procedure, which is not without risk, the owner should be aware that irritation
may occur from the shaving process, as well as uncovering nicks, scabs, cuts, fungal
& bacterial issues, and pre-existing irritation. A clip down consumes significantly
more time, labour, product & tool/equipment wear-&-tear than a routine trim done
as part of a grooming session, so will be charged extra.
AGGRESSIVE & POORLY SOCIALISED DOGS
Wags to Washes reserves the right to refuse to groom any pet for the safety of the
groomer and the dog. A muzzle may be used, or services discontinued or refused for
the well being of your pet, and the groomer. Owner agrees to inform prior to grooming
if their dog has ever bitten or shown aggression at any time. Failure to disclose
said information may result in refusal of further services and an additional fee.
In conjunction with the Dangerous dogs act, the owner understands that they will
be held liable for all bites/injuries caused by their dog.
Your pet may be photographed before, during or after its groom. Photographs may be
used on the Wags to Washes website or other printed materials.